All bicycles are delivered fully assembled and ready to ride, free of charge within a 10 mile radius. Orders at or under £50.00 are charged at £6.00 Orders from £50.01 are free of charge. Large items such as frames, bike cases, home trainers, wheels & work stands are charged at £15.00 delivery regardless of basket total.
If you are unavailable to take delivery of your order then you can request that our courier leaves it in a safe place or with a neighbour. However, we regret that we can accept no responsibility for subsequent damage that may occur, once the order has been left at the delivery address. If at a first attempt the courier fails to deliver the order then they will leave a card and it will be up to the recipient to make arrangements to receive the order from them. The courier will try to deliver the order once more free of charge, after this they will charge out at their standard rate, this will be advised by the courier at the time of arranging any subsequent deliveries.
Returns and exchanges
Returns: If an order(s) is(are) broken or spoiled when it is delivered, then you should notify us as soon as possible or in any case within 7 days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items. You can notify us by email on TRANSITIONCYCLES@LIVE.CO.UK or by post by writing to Transition Cycles Ltd, 44B Castle road, Bedford, Bedfordshire. MK40 3PJ. All refunds under this returns policy will be paid within 30 days of you notifying us, as long as the good have been returned by then. The cost of returning the item is down to you. Any items being returned must be in their original packaging to prevent any further damage.
Cancellations: You can cancel an order at any time up to 7 days from the date of delivery as long as the items remain unopened and intact by contacting us via email on TRANSITIONCYCLES@LIVE.CO.UK or by post by writing to Transition Cycles Ltd, 44B Castle road, Bedford, Bedfordshire. MK40 3PJ. You will have responsibility for looking after the items until it arrives back with us, we will reimburse the price of the items (but not any original postage charge) within 30 days from the date of which you inform us that wish to cancel the order, as long as the good have been returned by then. The cost of returning the item is down to you.